Frequently asked questions
Ordering & payment
Are your prices GST inclusive?
Yes. Every price on this site includes GST and is in Australian dollars. The GST component is shown on your order confirmation.
Do you store my card details?
No. Card details go straight to our payment provider and we only ever receive a token. Your full card number never reaches our systems. More on security.
Can I get a tax invoice?
Yes. Your order confirmation email shows the total and the GST included in it. If you need a full tax invoice for your accounts, ask us with your order number and we will send one.
Can I change or cancel my order?
Any time before it ships, at no cost — message us with your order number. After it ships it becomes a return.
Stock & delivery
Is the stock shown on the site accurate?
It comes from our distributors and is refreshed regularly, so it is close — but it is an indication, not a reservation. If something sells out between your order and our supplier picking it, we will tell you promptly and refund that line in full.
How long will delivery take?
It depends on where the stock is and where you are. The product page shows an estimate for your postcode before you buy. Delivery information.
Can I track my order?
Yes. Track an order with your order number and the email address you used.
My order arrived damaged. What now?
That is ours to fix. Tell us what happened — photos help — and we will sort it out at no cost to you.
Returns & warranty
What if I just change my mind?
You have 30 days, provided the item is unopened and resaleable. Return postage is at your cost. This is on top of your legal rights, not instead of them.
The product is faulty but it is more than 30 days old.
The 30-day window is for change of mind only. A faulty product has no such time limit — what counts as a reasonable period depends on the product and its price. How this works.
Do I have to deal with the manufacturer?
No. We sold it to you, so the consumer guarantees are ours to honour. Sometimes going direct is genuinely faster and we will say so — but it is your choice, not a condition.
How long do refunds take?
We process the refund as soon as we have finished assessing the return. It then depends on your bank, usually a few business days. It goes back to the original payment method.
Business accounts
Who can open a business account?
Any business, school, or government body with an ABN. Apply here — most decisions take one to two business days.
Do I automatically get invoice terms?
No. Opening an account and granting invoice terms are separate decisions. We may open your account and still decline terms — and we will tell you either way.
Can I get a quote for something not listed on the site?
Yes. Send us a list and we will price it, including items we do not list online.