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Start a return

Tell us what happened and we will sort it out. If the problem is a fault or the item is not as described, there is no time limit of the kind that applies to a change-of-mind return — say so below and we will treat it accordingly. Read more about your rights.

You can find this on your order confirmation email. Choosing items from a list arrives with the customer account area — for now, if you are unsure, message us and we will start the return for you.

What is the problem?

This is assessed under the Australian Consumer Law. The 30-day change-of-mind window does not apply, and a person will review it.