Exchanges
Bought the wrong thing, or the right thing in the wrong size? An exchange is usually the quickest fix.
How it works
- Start a return and choose “An exchange for something else”.
- Tell us what you would like instead. If you are not sure, we can suggest options.
- We confirm the swap, including any difference in price, before anything moves. You will never be charged a difference you did not agree to.
- Send the original back with the instructions we give you, and we ship the replacement.
Who pays
| The item is faulty, damaged, or not what was described | We pay, both ways. This is a consumer guarantee matter and it is not your cost to carry. |
|---|---|
| We sent the wrong item | We pay, both ways, and we will get the right one out to you quickly. |
| You changed your mind | You pay return postage; we cover sending the replacement. The item needs to be unopened and resaleable, within 30 days. |
If the replacement costs more, we invoice the difference. If it costs less, we refund the difference to your original payment method.
What we cannot exchange
For change of mind only, we cannot take back:
- software licences and digital keys, once issued;
- special-order items brought in specifically for you; and
- anything opened where the packaging is part of the product’s resaleability.
None of that applies if the item is faulty. A faulty product is a consumer guarantee matter regardless of whether it has been opened, and regardless of what category it falls into.