Privacy policy

We only collect what we need for a purpose we can name.

We do not collect sensitive information as the Privacy Act defines it, and we do not buy personal information from data brokers.

We never see or store your full card number. Card details go directly to our payment provider, which returns us a token that identifies the payment but cannot be used to charge your card elsewhere. Our systems are built so that card data cannot reach them.

• Our distributors, when an order ships directly from their warehouse. They receive the delivery name, address and contact number — nothing else.
• Carriers, to deliver your order and to let you track it.
• Our payment provider, to take payment and process refunds.
• Email and SMS providers, to send you order updates and, if you have asked for them, offers.
• A manufacturer, where a warranty claim has to go to them directly — and only with what the claim needs.

We do not sell personal information, and we do not disclose it for another organisation’s marketing.

Some of the services we use to run this site — hosting, email delivery and error monitoring — may store or process data outside Australia. Where that happens we take reasonable steps to ensure the recipient handles your information consistently with the Australian Privacy Principles.

If you would like the current list of countries involved, ask us at info@gazaltech.com.au and we will tell you.

We only send marketing to people who have asked for it. Every marketing message identifies us and carries a working unsubscribe link, and unsubscribing takes effect immediately.

Messages about an order you have placed — confirmation, dispatch, delivery, a returns outcome — are not marketing, and you will keep receiving those. We do not put offers in them.

Manage what we send you.

Traffic to this site is encrypted. Access to customer data inside our systems is restricted by role, and actions that affect an order, a refund or an account are recorded with who did them.

No system is perfectly secure. If a data breach ever occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

More about how we handle security.

We keep order and tax records for at least five years, because the tax law requires it. Support conversations are kept while they are useful for warranty and service history. Marketing consent records are kept for as long as the consent stands, plus long enough afterwards to show that an unsubscribe was honoured.

You can ask us to:

• tell you what personal information we hold about you, and give you a copy;
• correct anything that is wrong; and
• delete what we are not required to keep.

Email info@gazaltech.com.au or message us. We will respond within 30 days. There is no charge to ask.

Some records we cannot delete on request — a completed sale has to stay in our tax records. Where we cannot delete something, we will tell you why.

We use a small number of cookies that the site needs to work: keeping your cart, keeping you signed in, and remembering what you have saved or compared. These cannot be turned off without breaking the site.

We do not currently run advertising or cross-site tracking cookies. If that changes, we will ask you before setting them.

If you think we have mishandled your personal information, tell us at info@gazaltech.com.au. We will acknowledge your complaint and give you a written response.

If you are not satisfied with how we handle it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.