Help & support
Most questions are answered below. If yours is not, send us a message — we answer during Australian business hours and we reply to every one.
- DeliveryHow long orders take, split deliveries, and what happens if something is delayed.
- Returns & refundsChange of mind, faulty items, and your rights under Australian Consumer Law.
- WarrantyManufacturer warranties and how to make a claim through us.
- Track an orderCheck where your order is with your order number.
- Start a returnTell us what went wrong and we will sort it out.
- Contact usTalk to a person. We answer during Australian business hours.
Your consumer rights
Our returns policy sits in addition to your rights under the Australian Consumer Law — it does not replace or limit them.
If something is faulty, is not as described, or does not do what it is supposed to do, you are entitled to a repair, replacement or refund depending on how serious the problem is. That applies regardless of how long ago you bought it, within what is reasonable for the product, and regardless of what any supplier of ours will accept back.